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Frequently Asked Questions
Everything you need to know about shopping with Onion.
What are your standard shipping times?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Onion ships to over 50 countries worldwide. Shipping costs and delivery times vary based on the destination.
How do I contact customer support?
Our support team is available 24/7 via live chat on our website or through email at [email protected].